MUTED SLATE
SHIPPING & RETURNS POLICY
Thank you for shopping with us. We strive to provide high-quality products and exceptional customer service. Please review our shipping and returns policy carefully before making a purchase.
SHIPPING
Orders have a processing time of 1-5 business days before it is shipped out. Domestic orders are shipped via USPS. Shipping times vary depending on the shipping option selected at checkout. You will receive a notification when your order has been shipped, along with tracking information.
Your order will arrive at the shipping speed You selected at checkout. We are NOT able to change your shipping speed once Your order is placed.
Once your order has been shipped, MUTED SLATE is NOT liable for any loss, delays, and damages. If an order is lost after being shipped to mail facility, We are unable to assume responsibility of the package. MUTED SLATE is NOT responsible for refunding or re-shipping lost orders done by third party shipping companies. MUTED SLATE is NOT responsible for refunding or re-shipping lost orders due to an incorrect address by the customer at checkout.
As porch pirates/mail thieves are on the rise, We highly recommend to keep track of Your order via the tracking number provided for Your order. MUTED SLATE is not responsible for any lost or stolen packages under any circumstances.
If You are not located in the United States of America, You are considered an international purchaser. It is Your sole responsibility to pay any duties, taxes (including, but not limited to, GST and VAT) and customs fees. We will provide Your shipment with a commercial invoice as necessary by law.
We are NOT responsible for any damages or delays caused by the shipping carrier due to weather, strikes or natural disasters. We are NOT responsible for incorrect address information provided by the customer.
RETURNS
We take Your purchase seriously, and expect the same level of respect for Our products, too.
Due to the nature of Our service(s) and/or product(s), We do NOT accept returns or exchanges unless otherwise specified in writing. All sales are final.
If the item(s) received does not match Your order invoice, We will gladly replace Your item(s). Please contact Us at info@mutedslate.com within 48 hours of receiving Your order and We will happily take care of it.
Occasionally, Your items may arrive damaged from shipping. If this occurs, please contact Us at info@mutedslate.com within 48 hours and We will make every reasonable effort to fix the situation. Often, it is the carrier’s fault and the best course of action in this instance is to contact the delivery service about their damage to Your order.
POLICY UPDATE
We reserve the right to update our shipping and returns policy at any time. Any changes will be posted on our website.
Please contact us if you have any questions about our shipping and returns policy.